The purpose of our company is to provide the best possible service to our customers. This e-shop enables both our customers and all Internet users to be immediately informed about the products offered by our company, as well as to make their purchases electronically.
Copyright and trademark
All the design of the websites of the website, the text, the graphics, the selection and its settings, are the intellectual property of our company and are protected according to the relevant provisions of Greek law, European law and international conventions. All rights reserved, any text or image or mark, are registered and used in this online store, with the permission of their respective owners.
SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for the authentication of websites (websites) to Internet users and for the encryption of data between Internet users and Internet servers (web servers). An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically detects whether the data has changed during the transfer. In addition, personal security is the password you give when you become a member of the website https://www.rockdeal.gr/. In order to present any of your personal information, the username and password must first be given. For this reason, you must keep these items safe so that they do not fall into the hands of others. We also advise you to create a password using symbols along with alphanumeric characters. Finally, remember that credit card details are not stored in the company's storage media during the transaction. All transactions you make through https://www.rockdeal.gr/ are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994) , which regulates issues related to distance selling.
MARKET ITEMS - AVAILABILITY - FEATURES
The products available for sale, their characteristics, prices and available stock, are located at https://www.rockdeal.gr/ and are accessible to all. Users can search for more information about each product by clicking on the product icon. Our company guarantees the timely information of the customers about the availability or not of the products, but does not bear any responsibility for their availability. Our company makes every effort every day to provide all the required information for each product (technical characteristics, prices, etc.). However, in order to reduce any errors, we would recommend that before any completion of your purchase, you contact us in cases where the prices or any other feature of the product is beyond the usual and reasonable. In the prices listed in the relevant catalogs next to each product, there is the price which includes the current VAT. In some areas of Greece for which reduced VAT rates apply and if your purchase is made with an invoice, the prices of the products are lower than those listed during the reduced VAT. Our company reserves the right to adjust the prices of its electronics without having to inform the consumer public.
PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the online store https://www.rockdeal.gr/ are concluding contracts for distance selling, which are governed by the legal framework of Law 2251/1994 (as it is valid today) and the amendments referred to in Presidential Decree 131 / 2003 (Government Gazette A '116 / 16.05.2003) and Decision 31619 Government Gazette 969 / 22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011, on consumer rights, amending Council Directive 93/13 / EEC and Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the European Union, number L 304 of 22.11.2011 as it entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, as long as he is legally competent in compliance with the provisions of the Greek Civil Code (if he has reached the age of eighteen and is not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by legal representatives of legal entities. Our company reserves the right to demand the return by the supervisor or guardian of any orders that will be made by legally incompetent persons.
ORDERING THROUGH THE ONLINE STORE
In order to place the order in our online store, the following are required:
In all the pages of the online store https://www.rockdeal.gr/ and next to each product available for purchase, there is the add button in the shopping cart. Navigate to our online store and add to your cart the products you wish to buy. To continue your shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart as well. When you have completed the process of adding products, press the "Go to checkout" button. In order to be able to order it is not necessary to be a member of the online store https://www.rockdeal.gr/, but we would advise you to become a member, as the whole process will be much easier in any future use of our online store store. Fill in the form with the username and password you stated during your registration and select "LOGIN" in the membership area. If you are not a member, click the Create New Account button and fill in an active e-mail account on the new member registration form. The e-mail that you will declare must exist because our communication will be done through the e-mail that you have stated during your registration. Even in case you do not become a member, you will be asked for personal information such as: invoicing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
In case of any pending issue in your order, we will contact you at the details you have told us. In case you do not receive a relevant e-mail confirming your order or notifying us by phone, it is your obligation to inform us without delay, as there may be a problem with the contact details you have stated. Our company does not bear any responsibility in case you have entered your contact details incorrectly, as a result of which it is not possible to communicate with you.
Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to deliver the products to you within the prescribed time we will inform you by phone or e-mail, in order to tell us if you wish, under these conditions, the completion of your order. Our company does not bear any responsibility for any situation that is beyond its own fault and will do what is humanly possible for your best service.
In cases where you have placed an online order and upon receipt you find that one or some products are missing from the total order, please contact us to arrange all the necessary details and we will send you the products you did not receive at no extra charge .
Modification of the present terms: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to inform this text for any change or addition to the terms.
In case of non-receipt of the ordered goods (and if a long time has passed since the registration of the order), please contact our company. For your best and fastest service, we would recommend you to mention the special order code that has been sent to the e-mail address you stated during your order.
According to Directive 2013/11 / EC, which was incorporated into Greek legislation with JM 70330/2015 and Decision 31619 Government Gazette 969 / 22.3.2017 (article 8), the possibility of electronic settlement of consumer disputes is provided with the Alternative Dispute Resolution procedure in the whole of the European Union. If the Customer has a problem with a purchase made from the Online Store and resides in the EU he can use the website https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out-of-court settlement difference.